5-Step Setup
Guided wizard that walks you through property configuration, room types, and rate plans.
Legal
Terms & Conditions
Your Rights, Our Commitments
Welcome to Elyra, the hospitality management platform (PMS) published by Kalpasys, a division of the Kalpana group. These terms govern your use of our software and associated services.
1. Description of Service
Elyra is a property management system (PMS) designed to synchronize reception, housekeeping, and management operations in real time. The service includes access to a management interface built on Odoo, handling reservations, visual planning, housekeeping, and billing.
2. Subscription Model
Elyra operates as a SaaS subscription platform. You subscribe to one of our three editions and pay a monthly or annual fee to access the platform and its features.
Monthly Subscription
Pay month-to-month with full access to your chosen edition. Cancel anytime before the next billing cycle.
Annual Subscription
Commit to a year and save 20%. Billed annually with all the same benefits, plus preferential pricing.
3. Pricing & Payments
Pricing is structured around three subscription editions:
Core
$99 / month
Single property PMS without managed OTA distribution.
Operations
$199 / month
Core + managed OTA distribution included.
Pro
$389 / month
Up to 3 properties, multi-property + managed OTA included.
Annual Pricing (20% savings)
Switch to annual billing to reduce your costs:
- Core — $79 / month (billed annually, save $240/yr)
- Operations — $159 / month (billed annually, save $480/yr)
- Pro — $311 / month (billed annually, up to 3 properties, save $936/yr)
Additional properties on Pro: +$89/month per property (or +$71/month when billed annually).
4. Installation & Onboarding
Elyra is committed to a fast onboarding process via its 5-step First-run Wizard, allowing you to be operational within one day. The client is responsible for the accuracy of the information configured (taxes, rates, room types) during this phase.
Data Accuracy
You are responsible for configuring correct tax rates, pricing, and room type definitions.
5. Availability & Performance (SLA)
Real-Time Synchronization
Elyra uses Odoo Bus technology to ensure data propagates across all services in under 10 seconds.
Dedicated Infrastructure
For clients using our managed hosting, data is isolated in dedicated PostgreSQL databases on secured VPS servers for guaranteed performance and confidentiality.
6. Client Responsibilities
The client is solely responsible for:
- Access Management: Managing their own access credentials and maintaining account security.
- Invoice Compliance: Ensuring that invoices issued through Elyra (via native account.move) meet their legal obligations.
- Guest Data Compliance: Collecting and processing their own customers' data in compliance with applicable data protection laws (GDPR / LGPD).
7. Billing & Dunning Management
Billing cycle: Subscriptions are billed monthly or annually in advance. Prices are quoted in USD and exclude applicable taxes (VAT, GST, Sales Tax), which are calculated at checkout based on your billing country.
Failed payments: If a payment fails, we will automatically retry on days 3, 7, and 14. After 21 days of unresolved non-payment, your tenant will be suspended. After 60 days, the subscription is cancelled and your data is retained for 30 days before permanent deletion.
Downgrade policy: Downgrading to a lower edition is allowed only at the end of the current billing period. If you use features incompatible with the target edition (e.g., multi-property on a single-property plan), the downgrade is blocked until you resolve them.
8. Technical Support
Standard support is provided through our documentation and community forum. For managed deployments, specific service levels (SLA) may be agreed upon via a separate contract with our certified partners.
9. Cancellation & Data Retention
You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period — no prorated refunds are provided for the remaining days.
After cancellation, your tenant data is retained for 30 days in an archived state. During this period, you may request a full export of your data. After 30 days, data is permanently deleted and the subdomain is released.
10. Governing Law & Jurisdiction
With roots in Switzerland and Brazil, these terms are governed by Swiss law for international clients, unless otherwise specified in a separate service contract.
11. Contact Us
For any questions regarding these terms, please contact our support team at support@elyra-suite.com.
Last updated: April 22, 2026